Customer Service:

Care Instructions

Please follow our aftercare instructions to enhance the life of your furniture!

Wooden Furniture

100% of our products are hand-crafted individually using solid wood

Wood is ‘live’; hence it is important to ensure that you take care of the furniture

Avoid placing your furniture under direct sunlight and/or near radiators. Also, occasionally polish the non-painted furniture parts with beeswax to retain sheen and for a longer lifespan

Avoid placing your furniture close to the radiator or in direct sunlight, to avoid movement in the timber and to prevent your furniture from decaying. Natural wood isn’t water- or heatproof and is not a fan of chemicals. We highly recommend using a coaster to protect your furniture. If there’s a spill, wipe it up immediately with a lint-free cloth

Upholstered Furniture

To remove everyday household dust and dirt, clean by gently vacuuming the fabric with an upholstery brush. Periodic cleaning of the entire product is required to maintain the appearance and reduce premature wear and fading

Do not rub, soak the fabric or allow the stain to dry. Do not use proprietary cleaners or any other household cleaners. Contact a professional upholstery cleaner. Don’t forget to give your cushions a good shake every week or so to help them keep their shape. And keep all upholstered pieces out of direct sunlight to avoid colour fading

Rugs and Carpets

For routine cleaning, we recommend the use of a suction-type vacuum cleaner. Most light dirty marks can be cleaned with a damp cloth. Do not machine wash or dry clean your rug and clean any spills immediately. Lay the rug on a flat surface and blot any liquids with a dry absorbent cloth or a white paper towel. If a stain cannot be removed, you should seek specialist cleaning advice and avoid harsh chemicals as they may damage the rug. Do not machine wash or dry clean your rug

With 80% wool and 20% cotton rugs, it is completely normal for all wool rugs to shed some fibers; this is a natural characteristic of wool as a material. Shedding does not affect the life of a rug and we recommend regular vacuuming to remove any excess fluff/fibers

Some rugs are also prone to what is known in the rug industry as sprouting or pilling. This is where some strands/threads of the pile will appear that are longer than the rest of the pile. When this happens all you need to do is trim any longer strands with a pair of sharp scissors. It is important that you do not try to pull these long threads as this can damage the rug

Due to the way rugs are packaged and stored you may notice that when you unroll your rug there are lines or crease marks running across the width of it. These lines/creases are not permanent and will gradually fade with normal use and regular vacuuming