Customer Service:

Packaging

Furniture

We are constantly reviewing our packaging to make sure it is in line with industry-standard best practices. We are also striving to remove plastic packaging wherever possible

Interlocks: Interlocks are applied on doors and drawers, followed by protection on knobs if required.

Product Wrapping: The product is wrapped in thick craft paper

High-Density Corners: High-density corners are applied along every edge of the product, to provide an additional layer of safety and structural integrity, as part of the drop test program

Thermocol Corners: Thermocol corners are applied, with an additional layer of corrugated sheet

Additional Thermocol Blocks: Additional thermocol blocks are applied within every 10–12-inch gap, around the edges of the product. Another block of thermocol is placed on the top of the product, for further protection

Strong cardboard: Strong cardboard is placed along every edge of the product, which helps to keep the packaging structure in place as well as protect the edges of the product further

Drop test: A drop test is undertaken to ensure that the product is in line with industry-standard best practices

Secure Interlocking: The product is placed on a platform and interlocked securely, to ensure that the impact hits the empty box (acting as a platform) first, in case of the item drops in transit

Hardware for Soft Assembling: All hardware for soft assembling is placed in a small plastic bag and wrapped in Styrofoam to avoid damaging the product

knockdown products: For knockdown products, the legs are wrapped in thick craft paper individually as well as Styrofoam is applied on the feet. These are then placed in a separate box, which is packaged with the product

Rugs

Rugs are wrapped around a cardboard tube to make sure that they are kept neat, and a plastic layer is added on top to protect the material. Two cardboard pieces are added underneath the string to avoid marking the rugs. The rugs are then placed in a drawstring bag to ensure that they are secure

The rugs will not lay completely flat in the first few weeks of unrolling them. This is not a fault with the rug; it is only temporary until the rug takes to its new shape being rolled out. You should find that the rug will gradually flatten until it does lay flat